Overview
Bitpanda is a European cryptocurrency exchange and investment platform. This guide walks you through the Bitpanda login process, explains two-factor authentication (2FA), covers common login problems and recovery options, and lists practical security recommendations to protect your funds.
How to sign in (desktop & mobile)
- Open your browser or the Bitpanda mobile app.
- Navigate to the Bitpanda sign in page or tap Log in in the app.
- Enter the email address associated with your Bitpanda account.
- Type your password carefully — passwords are case-sensitive.
- If you have 2FA enabled, enter the code from your authenticator app or confirm the push notification.
- Click Log in to access your dashboard.
Tip: Use the official Bitpanda app or navigate directly to Bitpanda's domain to avoid phishing sites.
Two-factor authentication (2FA)
2FA dramatically improves account security. Bitpanda supports authenticator apps (TOTP) and push-based verification via supported devices. To set up 2FA:
- Go to Settings > Security in your account.
- Choose Enable 2FA and follow the on-screen steps.
- Save backup codes in a safe place; they help you regain access if you lose your device.
Troubleshooting common login issues
If you can’t log in, try these steps:
- Forgot password: Use the Forgot password link to request a password reset email and follow instructions.
- No 2FA code: Check your authenticator app's time sync or use a backup code.
- Not receiving emails: Check spam promotions folders and ensure your email provider isn't blocking Bitpanda mail.
- Account locked: Too many failed attempts can trigger temporary locks—wait the shown cooldown or contact support.
If a problem persists, Bitpanda’s support team can help with account recovery, identity verification, or 2FA reset requests.
Account recovery & 2FA reset
Recovery typically requires email access and identity verification. If you can’t access your email, or you lost your 2FA device, expect to provide personal information and documents to Bitpanda during the recovery process. Always keep recovery codes and alternate contact methods updated.
Security best practices
- Enable 2FA and store backup codes offline (not on the same device).
- Use a password manager to create and store a long, unique password.
- Never share your password, 2FA codes, or recovery codes with anyone.
- Verify the website domain before entering credentials and avoid public Wi‑Fi when accessing your account.
- Monitor withdrawal and login notifications; enable alerts where available.
Quick FAQ
- How long does password reset take?
- Typically minutes after clicking the reset link, but timing depends on email delivery and verification steps.
- Can Bitpanda disable 2FA remotely?
- Bitpanda will act only after identity verification and a secure support request to protect users from fraudulent requests.
Wrapping up
Logging into Bitpanda is straightforward if you follow the official steps, enable 2FA, and keep recovery options current. If you face problems, use the password reset, backup codes, or contact official support channels. Prioritize security — small precautions greatly reduce the risk of unauthorized access to your funds.